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1. Controller

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The controller responsible for data processing on this website is:

Falkenstein ProAudio
Owner: Fabian Falkenstein
Am Schildhof 17
33617 Bielefeld
Germany
Email: mail@falkenstein-proaudio.com
Phone: +49 176 617 387 04

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2. General Information

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We take the protection of your personal data very seriously. Your personal data will be treated confidentially and in accordance with the statutory data protection regulations and this privacy policy.

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You can generally visit our website without providing any personal data. We collect personal data only where this is necessary for the operation of the website, the handling of inquiries, the processing of orders, or where required by law.

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3. Data Collected When Visiting the Website

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When you access our website, the browser used on your device automatically sends information to our server. This information is temporarily stored in server log files. The following data may be collected:

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• IP address of the requesting device.

• Date and time of access.

• Name and URL of the retrieved file.

• Website from which access is made (referrer URL).

• Browser used and, where applicable, the operating system of your device.

• Name of your internet service provider.

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This data is processed to ensure a smooth connection, to guarantee convenient use of our website, to evaluate system security and stability, and for administrative purposes. The legal basis is Art. 6(1)(f) GDPR.

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4. Contacting Us

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If you contact us by email or via a contact form, we store the data you provide in order to process your inquiry and handle follow-up questions. Depending on the nature of the request, the legal basis is Art. 6(1)(b) GDPR or Art. 6(1)(f) GDPR.
The data will be deleted once your inquiry has been fully processed, unless statutory retention obligations apply.

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5. Orders in Our Online Shop

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If you place an order in our online shop, we process the personal data you provide during the ordering process, in particular:

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• Salutation, first name, and last name.

• Billing and shipping address.

• Email address.

• Phone number, if provided.

• Payment data.

• Order and invoice information

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The processing is carried out for the performance of pre-contractual measures, the fulfillment of the purchase contract, invoicing, and communication related to the order. The legal basis is Art. 6(1)(b) GDPR.

We store the data required for order processing for the duration of statutory retention periods, in particular for tax and commercial law purposes.

 

6. Payment Service Providers

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We use payment service providers in the course of payment processing, in particular PayPal. If you choose a payment method offered by PayPal, the payment data you provide during the order process will be transmitted to PayPal. This transfer takes place solely for the purpose of payment processing and, where applicable, credit assessment, insofar as this is necessary for the selected payment method.

Responsible provider for payment services:
PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

The legal basis for the transfer is Art. 6(1)(b) GDPR and, where required, Art. 6(1)(f) GDPR.

Further information on data protection at PayPal can be found in PayPal’s privacy policy.

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7. PayPal Installment Payment

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If you choose PayPal installment payment, the financing is processed under a separate agreement with PayPal. For this payment method, PayPal’s additional terms and privacy information also apply. The processing of the data required for this purpose is based on Art. 6(1)(b) GDPR for the performance of the contract.

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8. Cookies and Consent Management

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Our website uses cookies and similar technologies. Cookies are small text files stored on your device. Some cookies are technically necessary, while others are used for analytics, marketing, or embedded third-party content.

Where cookies or similar technologies are not technically necessary, we use them only on the basis of your consent pursuant to Art. 6(1)(a) GDPR in conjunction with the relevant German ePrivacy provisions. You can withdraw or adjust your consent at any time via the cookie settings.

You may also configure your browser so that it refuses cookies or informs you before cookies are set. Disabling cookies may limit the functionality of the website.

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9. Wix Analytics

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We use Wix Analytics to analyze the use of our website and to improve our online presence. Wix Analytics may process usage data such as page views, navigation paths, device and browser information, and other interaction data.

The legal basis for processing is Art. 6(1)(f) GDPR, based on our legitimate interest in evaluating and improving our website. Where consent is required for certain functions, processing is based on Art. 6(1)(a) GDPR.

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10. Google Analytics

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This website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies and similar technologies to analyze your use of the website. The information generated by cookies about your use of this website may include, for example:

• Browser type and version.

• Operating system used.

• Referrer URL.

• Hostname of the accessing device.

• Time of the server request.

• Pages visited and user interactions.

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The information may be transferred to Google servers and processed there. We use Google Analytics to evaluate website use, compile reports on website activity, and improve our online offering. IP anonymization may be used where available.

The legal basis is your consent pursuant to Art. 6(1)(a) GDPR. You can withdraw your consent at any time via the cookie settings.

Further information on Google Analytics can be found in Google’s privacy policy.

 

11. Embedded YouTube Videos

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Our website may include embedded videos from YouTube. When you visit a page with an embedded YouTube video, a connection to YouTube’s servers may be established. This may transmit information such as your IP address and page visit to YouTube.

If you are logged into your YouTube or Google account, YouTube may associate your browsing behavior directly with your personal profile. You can prevent this by logging out before visiting our website.

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The legal basis is your consent pursuant to Art. 6(1)(a) GDPR where required. Further information can be found in Google’s privacy policy.

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12. Embedded Maps

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We may use embedded map services, for example Google Maps, to display locations and make it easier to find us. When you access a page containing an embedded map, data such as your IP address may be transmitted to the map provider.

If you are logged into a user account of the provider, usage data may be associated with that account. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR where required.

 

13. Instagram

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Our website may contain links to or embedded content from Instagram. When such content is activated or displayed, personal data may be transmitted to Instagram/Meta. This may include your IP address and information about your visit to our website.

If you are logged into your Instagram or Meta account, the provider may associate the visit with your account. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR where required.

 

14. Disclosure of Data

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Your personal data will only be disclosed to third parties if this is necessary for the performance of the contract, if you have expressly consented, if there is a legal obligation to do so, or if we are otherwise legally permitted to do so.

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Possible recipients include:

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• Shipping service providers.

• Payment service providers.

• Tax consultants or accounting service providers.

• IT, hosting, analytics, and technical service providers.

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15. Storage Period

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We store personal data only for as long as is necessary for the respective purposes or as required by statutory retention periods. After that, the data will be deleted or restricted.

 

16. Your Rights

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You have the right to:

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• Obtain information about your personal data stored by us.

• Request the correction of inaccurate data.

• Request the deletion of your data, provided no statutory retention obligations apply.

• Request restriction of processing.

• Request data portability.

• Withdraw any consent you have given with effect for the future.

• Object to the processing of your data where processing is based on Art. 6(1)(f) GDPR.

• Lodge a complaint with a supervisory authority.

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17. Right to Object

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Where your personal data is processed on the basis of legitimate interests, you have the right to object at any time on grounds relating to your particular situation.
Please send your objection to: mail@falkenstein-proaudio.com

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18. Data Security

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We use SSL/TLS encryption during website visits and apply the highest level of encryption supported by your browser. In addition, we implement appropriate technical and organizational security measures to protect your data against manipulation, loss, or unauthorized access.

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19. Current Version and Changes

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This privacy policy is currently valid and was last updated in May 2026.
It may need to be updated as our website develops or as legal requirements change.